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Frequently
Asked Questions
(Click on a topic to see more details)
 | Jacquard weaving software related
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| SEDS software related
 | Authentication Error during
installation?
 | You probably did not plug in your security device. If you
have a security card please insert it into one of the ISA slot on your
computer. If you have a USB dongle please plug it in one of your USB
ports. |
| You are using an expired 'cap' file. Please make sure that
the 'cap' file in the Master Key Diskette is the latest one that we
provided.
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| No available ISA slot for security card?
| The security card you have should be inserted in an ISA slot.
In some cases, you may be able to use the PCI side of the card to
insert it into a PCI slot but we don't recommend doing so and
we don't guarantee it will work. To install in PCI slots,
remove the metal plate, then plug the other side into an available
PCI slot in the computer. We strongly recommend you
contact us before you do this. This
MUST be done carefully. There have been instances in which
customers had burned the card when doing this and this kind of
damage is not covered by the warranty, and we urge that you
exercise caution. In case your PCI slot does not support our
security card, you may try to adjust the PCI bus clock in the CMOS
setup and show how it may help. If no, you will have to free up an
ISA slot for the security card. (If the system does not load, or
icons appear grey out after double clicking on the icons, it means
it is not compatible with the PCI slot). Common solutions include
swapping an internal ISA modem, if present, for an external modem
that plugs into your computer's serial port, or substituting a
SCSI-port scanner (if your scanner has an ISA SCSI card) for a
parallel port scanner. |
| Switch to a USB security dongle. Please
contact us for more information.
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| Is SEDS Windows 2000/XP compatible?
| Only version 6.7 or above supports running on Windows 2000/XP.
To check what version of SEDS you are running, start the program
and press the F3 key on the keyboard. A dialog box will come up
with the version information. If you are not running version 6.7
or above please
contact us for the latest version
eligible for you.
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| When starting the program, a message appears warning that the
computer's display setings need to be set to at least 800x600 pixels
and at least 256 colors to run the program.
| SEDS supports multiple embroidery colors in a design, as well
as on-screen simulation. These features require display of at
least 256 colors. Also a resolution of 640x480 will not be
sufficient to display all the icons and you may experience
difficulties on accessing some of the icons. If this does not
bother you, click Yes, else click No. Most display
cards support at least 1024x768 with 256 colors. Please change
your display settings in the Display Properties box in Windows. If
you display card do not support this mode, you may need to buy a
new one that support this resolution. Although 256-color mode is
the minimum requirement, 16-bit high color is strongly
recommended.
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| When I try to start the program, the startup splash screen comes
up and then goes away, and nothing happens then, OR no splash screen
appears, program does not start. No program window appears.
| Check to see that you security device is installed properly
and securely. If you are using a security card it should be
plugged into an ISA slot. If you are using an USB dongle, it
should be plugged into an USB slot. If not, power down the
computer and re-install the security device and make sure that it
is securely plugged. Then re-start the computer and re-install the
software. |
| The program files may have been corrupted. Power down your
computer and re-start it and re-install the software. If still
does not work, delete the entire SEDS (in some old versions EDSWIN)
folder. (Remember to backup any useful files, like design
files, before deleting.) Then re-start the computer and
re-install the software.
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| When starting the program, a dialog box appears asking for a
password. Alternately, I receive a message stating that my system
has timed out and suggests that I re-install the software.
| Your software has timed out due to security procedures set up
when the software was originally shipped (i.e. in case the
shipment fails to reach your address due to theft/mishandling).
Please contact us and do NOT enter a
password. |
| You are ineligible to use the current copy of the software.
For example, you may have installed a version of the software
released after your designated period of free updates. If so,
please re-install the previously-working version of the software.
Please contact us if you have any
questions. |
| Check to see if the security device is present and securely
installed. If no, power off the computer and install the device
securely. You may need to re-install the software.
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| When starting the program, the error message "Protection Key Not
Found! System Quit." appears.
| You have an SEDS Mobile system that requires insertion of an
USB dongle into an USB port. Ensure that the dongle is properly
inserted as provided in the installation instructions that came
with your software.
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| The computer crashed while I was saving a file. The next time I
loaded my last saved file, the system reported the error message,
"File Does Not Exist" or "Error Opening File".
| We strongly recommend that customers run Scandisk on their
hard drive partitions at least every week. When the system saves a
file to a location that has lost clusters, it will stop saving and
the file will be lost permanently. To minimize the loss, take
advantage of the Backup Save feature. Computer viruses are
also another possible cause and we strongly recommend that you
have an anti-virus program installed.
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| Program works for a while, but crashes unexpectedly during
operation.
| Check your display card driver and ensure that you have the
latest version installed. There are known issues with older
versions of ATI and S3 card drivers, which are both excellent
product lines that work well with the software with the newest
versions of the driver installed. |
| Check if you are running the latest updates of the software.
We update our software from time to time if there are problems
found.
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| Some of the icons grey out.
| Depending on what level of the software you purchased, the
feature activated by that icon may not be available to you.
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| Some of the icons grey out, and they are the wrong ones,
including the basic ones that I should have. Program does not appear
to work properly.
| If you are using a security card and it is plugged in a PCI
slot. Plug it into an ISA slot instead using the correct side for
the pins and re-install the software. |
| The security card is not functioning probably in its ISA slot.
Power off the computer, re-seat the card, re-start the computer
and re-install the software. If the problem persists, try to
install the card on an alternate ISA slot. If you are still
encountering problems, please contact us
immediately.
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